What payment methods do you accept? TOP
Currently, I accept all major credit cards through Paypal. You do not need to register for a Paypal account in order to pay.
Please keep in mind that I will not start working on your order until payment is made in full and has cleared. Paypal payment must be made immediately or I will cancel your order.
What should I know about my necklace before ordering? TOP
Note: All charms and bracelets are hand stamped by me. Please remember that each will look different from the next and will vary from the picture shown. As with all hand crafted items, there are no flaws … just character and idiosyncrasies.
* Comes ready to give in a cute muslin drawstring bag!
* Please read all my policies before purchasing.
* Please allow up to 3 weeks for the completion of your pieces. It won't always take that long, but life happens sometimes. :)
* All original designs are copywritten. Do not steal. Karma stinks.
© 2010-2011 Her Southern Charm
What are your shipping methods? TOP
All of my shipping is done USPS first class and comes with delivery confirmation and insurance. If you want something expedited, please let me know and we will send you an updated Paypal invoice based on the exact cost of that service.
Please note that we cannot and will not be held responsible for lost or misdirected mail. Because of this, we require the purchase of insurance. We try our best to keep shipping costs down, but please know that this price not only includes shipping, deilvery confirmation, and insurance, but the materials used to get your product to you safely and in good shape.
We are also not responsible for a mistake in your address. Please make sure your PayPal address is currect and correct.
How long will it take for me to get my jewelry? TOP
Please allow up to 3 weeks to create your custom piece. *
I stamp each letter/number, shape, file, shine, oxidize, and polish every one of my jewelry pieces by hand, so please understand that I simply cannot ship your item the day you order it.
Your creation will be done by me. I'm the artist, the book keeper, the web designer, the accountant, the secretary, the advertiser, and more! In other words, I am a one woman show! :)
*All production/shipping time estimates are based on Her Southern Charm's open business days.
* Depending on the seasons, it may not always take this long. During the busy holiday seasons, I will need the full amount of time, however. Please order early!
Do you offer rush orders? TOP
I do offer rush orders for an extra fee of $20 per item ordered. I will get the order out within 3 working days. This does not include any rush shipping fees.
Do you offer refunds or exchanges? TOP
Due to the custom and personalized nature of these items, refunds are not given. You can return an item for a full refund or exchange in case of a defect or a misspelling error on my part. I always try to be flexible and I want you to be happy, but I reserve the right to deny an exchange for any reason. Please make sure to check out all information/policies given and ASK QUESTIONS if unsure of something. I will answer to the best of my ability.
Please note: I do not offer refunds for shipping or Paypal address errors (ie. getting lost or damaged in the mail). If you'd like to upgrade shipping, please let me know, and I will send you a revised invoice.
What are your store hours? TOP
My business hours are Monday-Friday from 9am until 4pm CST. During these hours, I will be working on the jewelry, shipping orders, taking care of paperwork and answering emails. Sometimes I do answer emails after hours and on weekends but I cannot promise that I will be able to get back to you when I'm closed.
However, you can order online 24/7! :)
I ship on average 2-3 times per week.
*Please note: All shipping estimates are based on my business days.
How can I contact you? TOP
Please contact me anytime at:
I will get back with you during my regular business hours.
Do you do wholesale? TOP
Note: Depending on the size of your wholesale order, please allow up to 6-8 weeks for your order. I do not mass produce my products, nor do I hire out. These are all done by me, the artist, and will take time to make. Thank you for understanding.
Will I get the same piece of jewelry shown? TOP
No, you will get your own unique piece of jewelry that was made specifically for you! :) Please remember that each piece is handcrafted by me and no two are alike. They are all made differently and will have their own unique characteristics.
Will my order be here before Christmas, Mother's Day, Valentine's Day? TOP
Please make sure you order before the shipping deadline of the holiday in question. In order to enjoy the holiday with my family, I cannot accept them any further than what is stated.
Thank you for understanding. :)